Report subscriptions failing when VPN goes down

We have two sites and whenever the firewall that handles our VPN between
buildings goes down the RS subscription reports always fail. The firewall
that handles the VPN also handles sending data out over the net.
Now whenever the firewall fails any subscribed reports fail. The email
addresses being used are all in the company domain and none are external
addresses. As far as we understand it, the RS mail sends the mail to our mail
server, which then handles where to send it. Now if the firewall has failed,
this shouldnt have any effect on the subscribed reports as they are all being
sent to an internal address.
Would anyone have any ideas why this would happen?The real question is whether the report server is communicating to an SMTP
server on the local network or on the other side of the VPN. If it's the
other side of the VPN, then you have your answer.
Of course (and I can't imagine you've deployed this way) if your SMTP server
is on the firewall machine and that machine fails, you will not be able to
access it.
-Lukasz
This posting is provided "AS IS" with no warranties, and confers no rights.
"Shaun Longhurst" <ShaunLonghurst@.discussions.microsoft.com> wrote in
message news:D1025156-63F2-4DC8-A2A6-BF59D4B9B117@.microsoft.com...
> We have two sites and whenever the firewall that handles our VPN between
> buildings goes down the RS subscription reports always fail. The firewall
> that handles the VPN also handles sending data out over the net.
> Now whenever the firewall fails any subscribed reports fail. The email
> addresses being used are all in the company domain and none are external
> addresses. As far as we understand it, the RS mail sends the mail to our
> mail
> server, which then handles where to send it. Now if the firewall has
> failed,
> this shouldnt have any effect on the subscribed reports as they are all
> being
> sent to an internal address.
> Would anyone have any ideas why this would happen?|||No the report server is communicating with the smtp server on the local
network in the same building and is on a different machine to the mail
server.
"Lukasz Pawlowski [MSFT]" wrote:
> The real question is whether the report server is communicating to an SMTP
> server on the local network or on the other side of the VPN. If it's the
> other side of the VPN, then you have your answer.
> Of course (and I can't imagine you've deployed this way) if your SMTP server
> is on the firewall machine and that machine fails, you will not be able to
> access it.
> -Lukasz
>
> --
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Shaun Longhurst" <ShaunLonghurst@.discussions.microsoft.com> wrote in
> message news:D1025156-63F2-4DC8-A2A6-BF59D4B9B117@.microsoft.com...
> > We have two sites and whenever the firewall that handles our VPN between
> > buildings goes down the RS subscription reports always fail. The firewall
> > that handles the VPN also handles sending data out over the net.
> >
> > Now whenever the firewall fails any subscribed reports fail. The email
> > addresses being used are all in the company domain and none are external
> > addresses. As far as we understand it, the RS mail sends the mail to our
> > mail
> > server, which then handles where to send it. Now if the firewall has
> > failed,
> > this shouldnt have any effect on the subscribed reports as they are all
> > being
> > sent to an internal address.
> >
> > Would anyone have any ideas why this would happen?
>
>|||Is your SMTP server configured to synchronously send mail to it's
destination? If this is the case, it makes sense you'd get an error. Most
(I've never seen one that doesn't) mail servers accept the message and queue
it for delivery. When they later try to deliver, they don't return a
message to the client that called them only to the mailbox of the user
specified in the from address of the message.
What is the error in the Status column of the subscription list page?
-Lukasz
--
This posting is provided "AS IS" with no warranties, and confers no rights.
"Shaun Longhurst" <ShaunLonghurst@.discussions.microsoft.com> wrote in
message news:5BD0FC36-74EC-4549-ABD2-2EA513DF7736@.microsoft.com...
> No the report server is communicating with the smtp server on the local
> network in the same building and is on a different machine to the mail
> server.
> "Lukasz Pawlowski [MSFT]" wrote:
>> The real question is whether the report server is communicating to an
>> SMTP
>> server on the local network or on the other side of the VPN. If it's the
>> other side of the VPN, then you have your answer.
>> Of course (and I can't imagine you've deployed this way) if your SMTP
>> server
>> is on the firewall machine and that machine fails, you will not be able
>> to
>> access it.
>> -Lukasz
>>
>> --
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Shaun Longhurst" <ShaunLonghurst@.discussions.microsoft.com> wrote in
>> message news:D1025156-63F2-4DC8-A2A6-BF59D4B9B117@.microsoft.com...
>> > We have two sites and whenever the firewall that handles our VPN
>> > between
>> > buildings goes down the RS subscription reports always fail. The
>> > firewall
>> > that handles the VPN also handles sending data out over the net.
>> >
>> > Now whenever the firewall fails any subscribed reports fail. The email
>> > addresses being used are all in the company domain and none are
>> > external
>> > addresses. As far as we understand it, the RS mail sends the mail to
>> > our
>> > mail
>> > server, which then handles where to send it. Now if the firewall has
>> > failed,
>> > this shouldnt have any effect on the subscribed reports as they are all
>> > being
>> > sent to an internal address.
>> >
>> > Would anyone have any ideas why this would happen?
>>|||Thanks. I will look into this. The error we get i think is this:-
"Failure sending mail: The Report Server has encountered a configuration
error; more details in the log files"
"Lukasz Pawlowski [MSFT]" wrote:
> Is your SMTP server configured to synchronously send mail to it's
> destination? If this is the case, it makes sense you'd get an error. Most
> (I've never seen one that doesn't) mail servers accept the message and queue
> it for delivery. When they later try to deliver, they don't return a
> message to the client that called them only to the mailbox of the user
> specified in the from address of the message.
> What is the error in the Status column of the subscription list page?
> -Lukasz
> --
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Shaun Longhurst" <ShaunLonghurst@.discussions.microsoft.com> wrote in
> message news:5BD0FC36-74EC-4549-ABD2-2EA513DF7736@.microsoft.com...
> > No the report server is communicating with the smtp server on the local
> > network in the same building and is on a different machine to the mail
> > server.
> >
> > "Lukasz Pawlowski [MSFT]" wrote:
> >
> >> The real question is whether the report server is communicating to an
> >> SMTP
> >> server on the local network or on the other side of the VPN. If it's the
> >> other side of the VPN, then you have your answer.
> >>
> >> Of course (and I can't imagine you've deployed this way) if your SMTP
> >> server
> >> is on the firewall machine and that machine fails, you will not be able
> >> to
> >> access it.
> >>
> >> -Lukasz
> >>
> >>
> >> --
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >>
> >>
> >> "Shaun Longhurst" <ShaunLonghurst@.discussions.microsoft.com> wrote in
> >> message news:D1025156-63F2-4DC8-A2A6-BF59D4B9B117@.microsoft.com...
> >> > We have two sites and whenever the firewall that handles our VPN
> >> > between
> >> > buildings goes down the RS subscription reports always fail. The
> >> > firewall
> >> > that handles the VPN also handles sending data out over the net.
> >> >
> >> > Now whenever the firewall fails any subscribed reports fail. The email
> >> > addresses being used are all in the company domain and none are
> >> > external
> >> > addresses. As far as we understand it, the RS mail sends the mail to
> >> > our
> >> > mail
> >> > server, which then handles where to send it. Now if the firewall has
> >> > failed,
> >> > this shouldnt have any effect on the subscribed reports as they are all
> >> > being
> >> > sent to an internal address.
> >> >
> >> > Would anyone have any ideas why this would happen?
> >>
> >>
> >>
>
>|||Can you post the part of the rsreportserver.config file that configures the
e-mail delivery extension?
-Lukasz
This posting is provided "AS IS" with no warranties, and confers no rights.
"Shaun Longhurst" <ShaunLonghurst@.discussions.microsoft.com> wrote in
message news:87FAEE8E-74B5-4055-80CE-0928BBB07FBB@.microsoft.com...
> Thanks. I will look into this. The error we get i think is this:-
> "Failure sending mail: The Report Server has encountered a configuration
> error; more details in the log files"
>
>
> "Lukasz Pawlowski [MSFT]" wrote:
>> Is your SMTP server configured to synchronously send mail to it's
>> destination? If this is the case, it makes sense you'd get an error.
>> Most
>> (I've never seen one that doesn't) mail servers accept the message and
>> queue
>> it for delivery. When they later try to deliver, they don't return a
>> message to the client that called them only to the mailbox of the user
>> specified in the from address of the message.
>> What is the error in the Status column of the subscription list page?
>> -Lukasz
>> --
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> "Shaun Longhurst" <ShaunLonghurst@.discussions.microsoft.com> wrote in
>> message news:5BD0FC36-74EC-4549-ABD2-2EA513DF7736@.microsoft.com...
>> > No the report server is communicating with the smtp server on the local
>> > network in the same building and is on a different machine to the mail
>> > server.
>> >
>> > "Lukasz Pawlowski [MSFT]" wrote:
>> >
>> >> The real question is whether the report server is communicating to an
>> >> SMTP
>> >> server on the local network or on the other side of the VPN. If it's
>> >> the
>> >> other side of the VPN, then you have your answer.
>> >>
>> >> Of course (and I can't imagine you've deployed this way) if your SMTP
>> >> server
>> >> is on the firewall machine and that machine fails, you will not be
>> >> able
>> >> to
>> >> access it.
>> >>
>> >> -Lukasz
>> >>
>> >>
>> >> --
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> >> rights.
>> >>
>> >>
>> >>
>> >> "Shaun Longhurst" <ShaunLonghurst@.discussions.microsoft.com> wrote in
>> >> message news:D1025156-63F2-4DC8-A2A6-BF59D4B9B117@.microsoft.com...
>> >> > We have two sites and whenever the firewall that handles our VPN
>> >> > between
>> >> > buildings goes down the RS subscription reports always fail. The
>> >> > firewall
>> >> > that handles the VPN also handles sending data out over the net.
>> >> >
>> >> > Now whenever the firewall fails any subscribed reports fail. The
>> >> > email
>> >> > addresses being used are all in the company domain and none are
>> >> > external
>> >> > addresses. As far as we understand it, the RS mail sends the mail to
>> >> > our
>> >> > mail
>> >> > server, which then handles where to send it. Now if the firewall has
>> >> > failed,
>> >> > this shouldnt have any effect on the subscribed reports as they are
>> >> > all
>> >> > being
>> >> > sent to an internal address.
>> >> >
>> >> > Would anyone have any ideas why this would happen?
>> >>
>> >>
>> >>
>>|||Sorry for the delay here is the text requested. Thanks
<Extension Name="Report Server Email"
Type="Microsoft.ReportingServices.EmailDeliveryProvider.EmailProvider,ReportingServicesEmailDeliveryProvider">
<MaxRetries>5</MaxRetries>
<SecondsBeforeRetry>3600</SecondsBeforeRetry>
<Configuration>
<RSEmailDPConfiguration>
<SMTPServer>Mailserver.domain.com</SMTPServer>
<SMTPServerPort></SMTPServerPort>
<SMTPAccountName></SMTPAccountName>
<SMTPConnectionTimeout></SMTPConnectionTimeout>
<SMTPServerPickupDirectory></SMTPServerPickupDirectory>
<SMTPUseSSL></SMTPUseSSL>
<SendUsing></SendUsing>
<SMTPAuthenticate></SMTPAuthenticate>
<From>reports@.domainaccount.co.uk</From>
<EmbeddedRenderFormats>
<RenderingExtension>MHTML</RenderingExtension>
</EmbeddedRenderFormats>
<PrivilegedUserRenderFormats></PrivilegedUserRenderFormats>
<ExcludedRenderFormats>
<RenderingExtension>HTMLOWC</RenderingExtension>
<RenderingExtension>NULL</RenderingExtension>
</ExcludedRenderFormats>
<SendEmailToUserAlias>True</SendEmailToUserAlias>
<DefaultHostName></DefaultHostName>
<PermittedHosts></PermittedHosts>
</RSEmailDPConfiguration>
</Configuration>
</Extension>
"Lukasz Pawlowski [MSFT]" wrote:
> Can you post the part of the rsreportserver.config file that configures the
> e-mail delivery extension?
> -Lukasz
>
> --
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> "Shaun Longhurst" <ShaunLonghurst@.discussions.microsoft.com> wrote in
> message news:87FAEE8E-74B5-4055-80CE-0928BBB07FBB@.microsoft.com...
> > Thanks. I will look into this. The error we get i think is this:-
> >
> > "Failure sending mail: The Report Server has encountered a configuration
> > error; more details in the log files"
> >
> >
> >
> >
> > "Lukasz Pawlowski [MSFT]" wrote:
> >
> >> Is your SMTP server configured to synchronously send mail to it's
> >> destination? If this is the case, it makes sense you'd get an error.
> >> Most
> >> (I've never seen one that doesn't) mail servers accept the message and
> >> queue
> >> it for delivery. When they later try to deliver, they don't return a
> >> message to the client that called them only to the mailbox of the user
> >> specified in the from address of the message.
> >>
> >> What is the error in the Status column of the subscription list page?
> >>
> >> -Lukasz
> >> --
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >>
> >>
> >>
> >> "Shaun Longhurst" <ShaunLonghurst@.discussions.microsoft.com> wrote in
> >> message news:5BD0FC36-74EC-4549-ABD2-2EA513DF7736@.microsoft.com...
> >> > No the report server is communicating with the smtp server on the local
> >> > network in the same building and is on a different machine to the mail
> >> > server.
> >> >
> >> > "Lukasz Pawlowski [MSFT]" wrote:
> >> >
> >> >> The real question is whether the report server is communicating to an
> >> >> SMTP
> >> >> server on the local network or on the other side of the VPN. If it's
> >> >> the
> >> >> other side of the VPN, then you have your answer.
> >> >>
> >> >> Of course (and I can't imagine you've deployed this way) if your SMTP
> >> >> server
> >> >> is on the firewall machine and that machine fails, you will not be
> >> >> able
> >> >> to
> >> >> access it.
> >> >>
> >> >> -Lukasz
> >> >>
> >> >>
> >> >> --
> >> >> This posting is provided "AS IS" with no warranties, and confers no
> >> >> rights.
> >> >>
> >> >>
> >> >>
> >> >> "Shaun Longhurst" <ShaunLonghurst@.discussions.microsoft.com> wrote in
> >> >> message news:D1025156-63F2-4DC8-A2A6-BF59D4B9B117@.microsoft.com...
> >> >> > We have two sites and whenever the firewall that handles our VPN
> >> >> > between
> >> >> > buildings goes down the RS subscription reports always fail. The
> >> >> > firewall
> >> >> > that handles the VPN also handles sending data out over the net.
> >> >> >
> >> >> > Now whenever the firewall fails any subscribed reports fail. The
> >> >> > email
> >> >> > addresses being used are all in the company domain and none are
> >> >> > external
> >> >> > addresses. As far as we understand it, the RS mail sends the mail to
> >> >> > our
> >> >> > mail
> >> >> > server, which then handles where to send it. Now if the firewall has
> >> >> > failed,
> >> >> > this shouldnt have any effect on the subscribed reports as they are
> >> >> > all
> >> >> > being
> >> >> > sent to an internal address.
> >> >> >
> >> >> > Would anyone have any ideas why this would happen?
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>